1
Barbacane
FrenchA Michelin-starred restaurant offering exquisite regional dishes.
Hotel de la Cité Carcassonne - MGallery Collection, Carcassonne Overview
Hotel de la Cité Carcassonne - MGallery Collection is a 5-star hotel in Carcassonne, France. Rated 8.9 out of 10 based on 1,339 guest reviews.
Hotel de la Cité Carcassonne, located at Place Auguste Pierre Pont in the charming city of Carcassonne, France, offers a luxurious escape ideal for families and couples alike. Just a short stroll from the stunning Cité Médiévale and the magnificent Basilique Saint-Nazaire, this hotel combines medieval charm with modern comforts. Guests can relax by the swimming pool or enjoy a meal at the Michelin-starred Barbacane restaurant, where culinary excellence meets local flavors. The gardens provide an idyllic setting for unwinding after a day of exploring nearby attractions like the Château Comtal and the Canal du Midi. With family rooms available and pet-friendly policies, this hotel caters to diverse travelers. The attentive staff ensures a memorable stay, making it a top choice for anyone looking to experience the rich history and culture of Carcassonne while enjoying luxury accommodations.
Important information
The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests.Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.To facilitate your stay the arrival, take place at our Welcome point: 32 chemin des OurtetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.Swimming pool: Closed from Tue, Sep 16, 2025 until Wed, Jun 10, 2026Swimming pool: Closed from Wed, Jan 14, 2026 until Mon, Jun 15, 2026
Should You Book Hotel de la Cité Carcassonne - MGallery Collection?
Worth booking if you want a high-rated, 5-star base in the heart of Carcassonne with easy walking access to the Cité Médiévale and major sights. The strong guest score (8.9/10 from 1339 reviews) suggests consistent satisfaction, especially for travelers who value location and comfort.
Best For
- Couples seeking a romantic, walkable stay near Château Comtal and the Cité de Carcassonne
- Families needing a 5-star option with family rooms and a convenient, sightseeing-focused base
- Travelers who prefer a quieter, comfort-forward stay with non-smoking rooms and air conditioning
- Pet owners who want a luxury stay that explicitly allows pets while remaining close to key attractions
Not Ideal For
- Travelers who need very early check-in, since check-in starts at 04:00 PM
- Guests who strongly prefer not to be around other travelers, since the hotel allows children and pets
- Those relying on larger-airport access may find Carcassonne Airport (4 km) convenient but Toulouse-Blagnac (90 km) less so
What to Expect
You arrive at Place Auguste Pierre Pont and quickly feel you’re positioned for sightseeing, with Château Comtal about 0.4 km and the Cité de Carcassonne about 0.5 km. The area supports easy, short walks to major landmarks like Pont Vieux and the Museum of the Inquisition, making it simple to fit visits between meals. In-stay, you can settle into a comfortable routine with air conditioning and non-smoking rooms, plus on-site dining via the restaurant or room service. Guests’ high rating (8.9/10 from 1339 reviews) points to a generally smooth, satisfying experience for both couples and families.
Location Intelligence
The hotel’s location is highly convenient for walking to the Cité de Carcassonne (0.5 km), Château Comtal (0.4 km), and Pont Vieux (1 km), so you can plan most sightseeing on foot. If you’re flying in, Carcassonne Airport is very close (4 km), while Castres-Mazamet (65 km) and Toulouse-Blagnac (90 km) are farther options.
Rooms & Comfort at Hotel de la Cité Carcassonne - MGallery Collection
Superior King Room with Terrace and Garden View
- 20 m²
- Sleeps 2
- Extra-large double bed (Super-king size)
- Garden View
This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
- Terrace
- Access to private pool
- Air conditioning
- Private bathroom
Family Room
- 35 m²
- Sleeps 4
- 2 × Single bed + Double bed
- City View
Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned quadruple room offers a flat-screen TV with...
- Air conditioning
- Private bathroom
- Shower cap
- Coffee/tea maker
Charming Standard Single Room with One Double Bed
- 15 m²
- Sleeps 2
- Double bed
- City View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with...
- Access to private pool
- Air conditioning
- Private bathroom
- Shower cap
King Suite
- 35 m²
- Sleeps 2
- Extra-large double bed (Super-king size) + Sofa bed
The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite has parquet floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, a...
- Access to private pool
- Air conditioning
- Private bathroom
- Shower
Hotel de la Cité Carcassonne - MGallery Collection Facilities & Amenities
General
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Soundproof rooms
Ironing service
Hammam
Non-smoking throughout
Allergy-free room
Fruits
Shallow end
Pet bowls
Beauty Services
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Access to health care professionals
Face masks for guests available
Security alarm
Key card access
Television in common areas
Housekeeping on request
Art gallery on site
Reception hall
Japanese garden
Swimming nearby
Vegetarian menu options available
Activities
Board games/puzzles
Evening entertainment
Beach
Beach umbrellas
Food & Drink
Restaurant
Room service
Kid meals
Physical distancing in dining areas
Food delivered to guest room
Snack bar/deli
Wine release events
Internet
Free wired internet
Internet access
Parking & Transport
Electric bicycle charging station
Self parking (surcharge)
Covered parking
Secured parking
Pool & Wellness
Health or beauty spa nearby
Swimming pool
Massage services
Heated pool
Spa/wellness center services
Fence around pool
Steam room
Access to nearby outdoor pool
Pool sun loungers
Exercise/lap pool
Reception Services
Luggage storage
Safety deposit box
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
24-hour security
Front desk (limited hours)
Hotel de la Cité Carcassonne - MGallery Collection Photos
Hotel de la Cité Carcassonne - MGallery Collection Location in Carcassonne
Closest Airports
- Carcassonne Airport 4 km
- Castres-Mazamet Airport 65 km
- Toulouse-Blagnac Airport 90 km
What's Nearby
- Carcassonne Train Station 1 km
- La Cité Médiévale 0.5 km
- Place Carnot 1.5 km
- Basilique Saint-Nazaire 0.3 km
- Canal du Midi 2 km
Top Attractions
- Château Comtal 0.4 km
- Pont Vieux 1 km
- Museum of the Inquisition 0.8 km
- Aude River 1.2 km
- Cité de Carcassonne 0.5 km
City Walks
- Rue Trivalle 0.6 km
- Place Auguste Pierre Pont 0 km
- Promenade de la Cité 0.5 km
- Ramparts of Carcassonne 0.4 km
- Rue de Verdun 1 km
Restaurants & Cafes Nearby
Top dining spots near Hotel de la Cité Carcassonne - MGallery Collection
2
La Table de la Bastide
FrenchKnown for its elegant ambiance and seasonal menu.
3
Le Parc
FrenchOffers a unique dining experience with a focus on local ingredients.
4
Le Cénacle
MediterraneanA cozy spot with a lovely terrace and a vibrant menu.
5
La Brasserie de la Cité
BrasserieDelight in traditional brasserie fare with a view of the ramparts.
6
Le Saint Jean
ItalianFamous for its homemade pasta and warm atmosphere.
7
Restaurant Le 37
FrenchOffers a modern twist on classic French dishes.
8
L'Escargot
FrenchA charming bistro known for its snail specialties.
9
Le Café de la Cité
CaféPerfect for a coffee break with a view.
10
La Petite Table
BistroA quaint bistro with a friendly vibe and delicious meals.
FAQ About Hotel de la Cité Carcassonne - MGallery Collection
Is Hotel de la Cité Carcassonne suitable for families?
Yes, Hotel de la Cité Carcassonne is family-friendly and offers family rooms along with amenities that cater to children.
What attractions are near Hotel de la Cité Carcassonne?
Nearby attractions include the Cité Médiévale, Château Comtal, and Basilique Saint-Nazaire, all within a short walking distance.
Can I bring my pet to Hotel de la Cité Carcassonne?
Yes, pets are allowed at Hotel de la Cité Carcassonne, making it a great option for pet owners.
How far is Hotel de la Cité Carcassonne from the train station?
Hotel de la Cité Carcassonne is approximately 1 km from the Carcassonne Train Station, easily accessible for travelers.
Does Hotel de la Cité Carcassonne have a swimming pool?
Yes, the hotel features a swimming pool where guests can relax and enjoy the beautiful surroundings.
What is the guest rating for Hotel de la Cité Carcassonne?
Hotel de la Cité Carcassonne has an impressive guest rating of 8.9 out of 10 based on 1,339 reviews.
Is Hotel de la Cité Carcassonne noisy at night?
The hotel is situated in a tranquil area, providing a peaceful environment for a restful night's sleep.
What dining options are available at Hotel de la Cité Carcassonne?
Guests can enjoy dining at the Michelin-starred Barbacane restaurant or savor regional dishes at the brasserie within the hotel.
Good to Know at Hotel de la Cité Carcassonne - MGallery Collection
- Check-in & check-out
- Check-in from 4:00 pm to 12:00 am
- Check-out until 12:00 pm
- Children & extra beds
Children are welcome.
- Pets
Pets are allowed.
- Accessibility
Accessible parking
- Other policies
- Internet: WiFi is available in all areas and is free of charge.
- Parking: Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.
- Groups: When booking more than 7 rooms, different policies and additional supplements may apply.
- Pets: Pets are allowed. Charges may be applicable.
- Children and extra bed policy: Children of any age are allowed.Children up to and including 2 years old stay for free when using an available cot.Children up to and including 11 years old stay for free when using an existing bed.Children from 3 years old to 12 years old stay for € 80 per person per night when using an available extra bed.Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Hotel de la Cité Carcassonne - MGallery Collection Guest Reviews
8.9
Very good
1,339 reviews
